Cancellations, late notice, no show
Life happens and sometimes people need to cancel their session. That is understandable.
I do ask that you might provide as much notice as possible because that may allow me to offer your session to someone who is in need of an urgent appointment or someone from my waiting list.
48 hours or more – no charge
For late notice:
24 to 48 hours – 50% of session fee
Less than 24 hours – 100% of session fee
Medicare rebates – The Australian Government only offers Medicare rebates for services provided by psychologists and social workers, not Counsellors. This means that the services of qualified Counsellors and Psychotherapists are not presently subsidised through the GP Mental Health Plan. However, it is my experience that counselling generally costs about the same per session as the ‘out of pocket‘ portion of other services.
Private Health Insurance rebates – Your Counselling Matters is not currently registered with any insurance companies and therefore rebates are not available. All clients will be notified when this changes.
Workers’ Compensation – please contact your Case Manager, or Injury Management Advisor, to request access to our service. I have found that some insurance companies now understand the considerable benefits of seeing a registered Counsellor. It’s your injury, it’s your care.